POLICY
Cancellation policy
What happens if you cancel, if your ship does not dock, if the weather turns, or if Revura cannot hand over the scooter.
Cruise passengers read this page before they book, and a vague answer here costs bookings. But an invented refund schedule is worse than none – it is the thing a customer will hold Revura to. The notice periods and refund amounts have to be Revura’s actual decision.
If you cancel
Notice periods and refund amounts:
| Notice given | Refund of booking amount | Notes |
|---|---|---|
| notice band 1 | refund 1 | — |
| notice band 2 | refund 2 | — |
| notice band 3 | refund 3 | — |
| No-show | no-show position | — |
How to cancel: [cancellation method]
If your ship misses the port
Weather and sea state cancel St. Kitts calls, and when that happens you did not choose to cancel. This is the case cruise passengers most want a straight answer on before they book.
If your cruise is cancelled
If the weather makes riding unsafe
Revura may shorten, postpone or decline a rental where conditions make riding clearly unsafe. That judgement sits with us, and we would rather make it than have a visitor make it under time pressure.
If Revura cancels
If a scooter becomes unavailable through mechanical failure, damage on a previous rental or any other cause on our side, we will tell you as soon as we know.
If a rental is refused at handover
Revura may refuse to hand over the scooter on the grounds set out on the rider requirements page. This is why rider qualification happens at booking rather than at the pickup point.
Changing a booking
[amendment policy]
How refunds are paid
[refund method and timing]