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Policy
Cancellation policy
What happens if you cancel, if your ship does not dock, if the weather turns, or if Revura cannot hand over the scooter.
What you get back depends on how much notice you give, and the notice bands are in the table below. A missed port, a cancelled cruise, weather that makes riding unsafe, a cancellation by Revura and a rental refused at handover are each handled in their own section. This policy forms part of the rental terms.
What happens if you cancel?
The refund depends on how much notice you give:
| Notice given | Refund of the rental |
|---|---|
| 31 or more days before the rental date | Full refund |
| 30 days or less before the rental date | No refund |
| No-show, including arriving more than 1 hour late for pickup | No refund |
How to cancel: message us on WhatsApp (+1 869 763 4441) or email service@stkittsscooters.com.
What if your ship misses the port?
Weather and sea state cancel St. Kitts calls. If your ship does not dock you did not choose to cancel, and Revura handles that separately from a cancellation you make yourself. The same policy appears on the cruise visitor guide, alongside the timing rules for a day ashore.
If your ship does not dock in St. Kitts, you get a full refund or a free date change.
What if your cruise is cancelled?
A cancelled sailing is handled separately from a port your ship missed.
If the cruise line cancels your cruise, it counts the same as a missed port: a full refund or a free date change.
What if the weather makes riding unsafe?
Revura may shorten, postpone or decline a rental where conditions make riding clearly unsafe. That judgement sits with us, and we would rather make it than have a visitor make it under time pressure.
What happens if Revura cancels?
If a scooter becomes unavailable through mechanical failure, damage on a previous rental or any other cause on our side, we will tell you as soon as we know.
What if Revura refuses the rental at handover?
Revura may refuse to hand over the scooter on the grounds set out on the rider requirements page. This is why rider qualification happens at booking rather than at the pickup point. The refusal clause of the rental terms covers the same ground.
How do you change a booking?
To change your date, message us on WhatsApp (+1 869 763 4441) or email service@stkittsscooters.com. A new date depends on a scooter being free that day.
Before you ask to move a date, check whether a scooter is free on the new one.
How does Revura pay refunds?
What you pay at booking and what is due at pickup are set out on the scooter rental prices page.